Grievance Redressal

Last updated: March 2026

Vasthara Boutique is committed to resolving customer concerns fairly and promptly. This page explains how to raise a grievance and how we handle it, in line with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000.

How to Raise a Grievance

Email us at care@vastharaboutique.com with the subject line “Grievance – [Order Number]”, including your name, contact details, order number and a description of the issue (with photos where relevant).

Acknowledgement & Resolution Timeline

• We acknowledge grievances within 48 hours of receipt.
• We aim to resolve them within 15 days, or sooner where possible.

Grievance Officer

In accordance with applicable law, the details of our Grievance Officer are:

• Name: Sekar Priyadharshini
• Designation: Grievance Officer, Vasthara Boutique
• Email: care@vastharaboutique.com
• Phone: +91 97877 33583
• Address: Rose Garden, Main Road, MRN Nagar, Kallakurichi, Viluppuram District, Tamil Nadu – 606202
• Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST

Escalation

If you are not satisfied with the resolution, you may request escalation to senior management by replying to your grievance email, and we will review the matter again.

Contact Us

For any questions about this policy, reach our team at care@vastharaboutique.com or +91 97877 33583. Support hours: Monday to Saturday, 10:00 AM – 7:00 PM IST.